Web Monitoring FAQs

Questions? We’ve got the answers.

Contract & Payments

What do I get for my monthly fee?

Dead Link Monitoring

Daily Security Checks

Daily Performance Checks

Every 60 Second Uptime Checks

SEO Keyword Monitoring

Monthly Web Reports

Monthly Backup

Don’t forget to look at the samle web report at the bottom of the page.

Is there anything to pay upfront?

Yes, you will need to pay the months service upfront each month.

Am I tied into a contract?

Nobody likes to be tied into a contract, and we’re no different. The only thing we ask for is 30 days’ notice of cancellation if you do decide to leave us.

How and when do you take payment?

Payments are taken monthy by the method you select at checkout. This can eaither be via PayPal, card payments or a direct debit.

What is the connection fee and why do you have it?

We charge the small connection fee for a two reasons. First of all we have to put time and resources in to connecting to your website. Secondly we have to purchase you a licence for the services. 

Site Monitoring 

What is actually monitored

We monitor most aspects of your website, from uptime to SEO keyword rankings. Here is the complete list.

Dead Link Monitoring

Daily Security Checks

Daily Performance Checks

Every 60 Second Uptime Checks

SEO Keyword Monitoring

Monthly Web Reports

Somethings is wrong with my website?

Something bad has happened to my website! how do I fix it. 

First of all, rest assured we’re here to help. We already have a backup of you website and we take a backup every month. If you need a backup restoring (Limited to once a month) We can do  this for you free of charge. Email or call us for this to be comepleted. 

Secondly, depending on the severity of the issue and the timeslace you have to fix it you may be able to eMail us and discuss our maintenance plans. If you’ve been with us for long enough we may fix the issue and even offer you a discount on the price of the subscriptions.

Can I see a sample report?

You certainly can. Either scroll to the bottom of the page or click Here to view it in full screen.

Cancellation

I don't need my monitoring service anymore

We’d be sad to see you go, and your website will now not be monitored potentially leaving it vunerable to issues and attackes. However, you can cancel at any time by telling us by email, phone or in writing. We just ask that you provide at least 30 days’ notice.

Please do let us know if there is anything we can do to change your mind, we’re always happy to talk about your concerns, be it personal or business, we’re here to help.

Is there a cancellation fee?

We do ask for 30 days’ notice of cancellation, but we do not charge a cancellation fee.

If I cancel, what happens to my website data?

If you cancel your services 4 things happen.

1) Your website will be disconnected from our monitoring services. (We explain  how to do this)

2) Any backups we hold will be stored for 7 days, You may reconnect your  site within 7 days to keep these.

3) We will send over all website reports via email

4) We will send over a feedback form

Please note, you must source alternative monitoring services to maintain the health and welbeing of your website.  It's impreative that you do this.

The Technical Stuff

Dead Link Monitor

Broken links frustrate visitors and mess with your website ranking. Luckily, you no longer have to put up with it. Link Monitor keeps tabs on your links, notifies you if any of them break, and helps you fix them with ease.

Security Checks

The worst thing about malware is that it could be on your website for months without being detected. Be vigilant, be proactive, and check regularly for malware and known vulnerabilities

Performance Check

Performance drops are usually not noticed by the naked eye. Malware, errors, hardware issues – so many things can affect your website performance. You need to be vigilant and proactive.

Up-time Monitor

Uptime Monitor saves you time worrying about what websites are up, it instantaneously notifies you if a website goes down, giving you a chance to fix the problem before it becomes serious.

Web Reports

We send monthy website reports so oyu can track the health and wellbeing of your website. Scroll to the bottom of the page or click Here to view it in full screen.

Monthly Backup

Engineered with highest standards. Comprehensive backup solution with automated backups, automated restores and a 90-day backup archive.

How Does it Work?

WordPress Monitoring Services

We understand the need for monitoring and we’re sure you do to. Our monitoring services will allow you to receive notifications for updates, uptime, downtime, performance, security, SEO ranking and dead links. No maintenance is included with this subscription.

How does this work?

1.  Purchase a subscription

Prchase your subscription and add your domain in the order details.

2. Wait for our confirmation

We will then contact you and guide you step by step on how to connect your websites to our services.

3. Sit back and relax

We are now monitoring your website. Should anything happen you be notified immediately.

Sample Report